HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database.

After a transaction, your private information (credit cards, etc.) will not be stored. Monthly subscription payments are transacted by our recurring billing provider via a secure platform.

COOKIES AND GOOGLE ANALYTICS

‘Cookies’ are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us save your preferences for future visits, remember and process the items you have selected and understand and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We use Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics also uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.  Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage.

Price
All prices and delivery charges on our Site are given in both New Zealand dollars (NZ$) and Australian dollars (AUD$) and are inclusive of New Zealand GST (if any) or Australian GST (if any), depending on which is applicable. While all prices are correct at the time of publication, we reserve the right to alter prices at any time for any reason.

If you order a Product for delivery outside of New Zealand, the Product may be subject to import duties and taxes which are levied when the delivery reaches its destination. You will be responsible for the payment of these duties and taxes.

Delivery
We offer delivery options to New Zealand and Australian addresses and whilst we will endeavour to dispatch all orders within 48 hours of receipt of the order and otherwise deliver the Product to you within a reasonable time, any dispatch or delivery timeframes provided by us are estimates only. To the maximum extent permitted by law, we do not accept any liability for any loss or damage suffered by you because of late delivery.

We are unable to deliver to Post Office Box addresses and recommend that when you are completing your delivery details at checkout you list an address where someone will be present during business hours to sign for the receipt of your package.
Delivery occurs when your Product is delivered to the relevant address unless we agree to obtain a signature at the delivery address (in which case delivery of the Product will occur on a collection of a signature unless the recipient authorises us to leave the Product at the delivery address without collection of a signature).

If you elect not to require a signature for delivery, you do so at your own risk. Upon delivery to you (signature or otherwise), you assume all risk and responsibility for the Product. We accept no responsibility for any damage or theft that may occur following delivery to you.

Please refer to our Delivery Policy for further details on delivery costs and timeframes.